8mbers Privacy Policy
Your personal information is completely safe at 8mbers. Here is a full description of how we collect, store, and protect your data.
Introduction and Scope
This Privacy Policy ("Policy") is issued by the operator of the 8mbers platform (https://8mbers.lat) ("8mbers", "we", "us") and applies to all registered users and visitors ("you", "user"). By using the 8mbers website or services, you agree to the terms of this Policy. This Policy is an integral part of the 8mbers Terms and Conditions.
1 What Information We Collect
8mbers may collect the following categories of information in order to provide its services:
- Identity Information: Name, date of birth, nationality, and copies of government-issued documents required for age verification.
- Contact Information: Email address and other communication channels you provide at the time of registration.
- Financial Information: Transaction history, deposit and withdrawal amounts, and mobile banking account details (bKash, Nagad, Rocket).
- Technical Information: IP address, browser type, operating system, device identification number, and cookies.
- Gaming Information: Play history, bet amounts, win and loss statistics, and account activity.
- Communication Records: Records of your interactions with us via live chat and email.
2 How We Collect Information
We collect information in the following ways:
- Directly from you when you fill in the registration form and create an account.
- Through the payment system during deposit and withdrawal processing.
- Automatically via cookies and tracking technologies while you browse the website.
- When you contact us via live chat or email.
- From third-party verification services for the purposes of fraud prevention and security verification.
3 Purposes for Using Your Information
8mbers uses the information collected only for the following lawful purposes:
- Account registration, verification, and management.
- Processing financial transactions and ensuring their security.
- Enforcing responsible gaming policies and age verification (to apply the 21+ rule).
- Detecting and preventing fraudulent activity.
- Providing customer support and resolving issues.
- Improving the platform and refining the user experience.
- Complying with applicable laws and regulations.
- Sending relevant promotional communications with your consent.
Data Protection and Sharing
4 How We Protect Your Information
8mbers follows industry-standard technologies and practices to protect your information. Our systems are secured with SSL/TLS encryption, which protects all data transmissions from cyber threats. We maintain the following security measures:
- All sensitive data is stored using strong encryption.
- Regular security audits and vulnerability assessments are conducted.
- Strict access controls — only authorised staff can view data on a need-to-know basis.
- Continuous network monitoring and detection of unusual activity.
- Data backup and disaster recovery plans are in place.
However, no transmission of information over the internet can be guaranteed to be completely secure. While we take every possible precaution, users should also exercise their own care.
5 Sharing Information with Third Parties
8mbers never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:
- Service Providers: Trusted partners who provide payment processing, identity verification, and technical support — under strict confidentiality agreements.
- Legal Obligations: In response to applicable law, court orders, or legitimate requests from government authorities.
- Fraud Prevention: Cooperation with other organisations to detect and prevent illegal activity.
- Business Restructuring: In the event of a merger or acquisition, the incoming party is bound to uphold the same privacy standards.
6 Cookies and Tracking Technologies
8mbers uses cookies and similar technologies to ensure the proper functioning of the website and to improve the user experience. There are different types of cookies:
- Essential Cookies: Required for the core functioning of the website — maintaining login state, security, and performance.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help analyse website usage patterns to improve our services.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect some website functionality.
7 Data Retention Period
8mbers retains your information only for as long as necessary. When determining how long to retain data, we consider the following:
- The duration the account remains active and the need to provide services.
- Financial transaction records are retained for the period prescribed by applicable law.
- Certain data may be kept for an extended period for fraud prevention and legal requirements.
- Even after an account is closed, some information may be retained for a defined period due to legal obligations.
User Rights
8 Your Rights Regarding Your Information
8mbers grants its users the following rights in relation to their information:
- Right of Access: The right to know what information we have collected about you and to receive a copy of it.
- Right of Rectification: The right to request correction of any inaccuracies in your information.
- Right of Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Restrict Processing: The right to request that your information be used only for specified purposes.
- Right to Object: The right to object to certain types of data processing.
- Right to Portability: The right to receive your information in a structured, machine-readable format.
- Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat.
9 Privacy of Minors
8mbers provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
The age verification process at registration is strictly enforced. Government-issued identification may be verified if required.
10 International Data Transfers
As 8mbers is an international platform, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Appropriate safeguards are in place for all international transfers.
- Third-party recipients are contractually bound to comply with our privacy standards.
- Transferred data is used only for the specified purposes.
11 Marketing and Promotional Communications
With your consent, 8mbers may notify you about new bonus offers, tournaments, and promotional information. You may unsubscribe from such communications at any time by:
- Using the "Unsubscribe" link in promotional emails.
- Changing the notification settings in your account.
- Emailing us at [email protected].
Even after unsubscribing, you will continue to receive essential messages related to transactions and security.
12 Links to Third-Party Sites and Services
The 8mbers website does not contain external links to third-party sites. However, for payment processing you may be redirected to the bKash, Nagad, or Rocket platform. These platforms have their own privacy policies and 8mbers is not responsible for the data practices of those third parties.
13 Changes to This Policy
8mbers may review and update this Privacy Policy from time to time. For significant changes, we will:
- Publish a notice on the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the Policy.
Continued use of 8mbers after any changes will be considered as your acceptance of the updated Policy.
14 Complaints and Dispute Resolution
If you have any complaints or questions about this Privacy Policy, we ask that you first contact us directly. Our privacy team takes every complaint seriously and will try to provide a resolution within a reasonable time.
Contact us via 24/7 live chat or email.
Privacy Contact
Contact us to request access to, correction of, or deletion of your information.
Related Policies and Information
Terms and Conditions
Read the full 8mbers Terms and Conditions, which govern all aspects of using the service.
Read MoreResponsible Gaming
Learn about our guidelines and support for safe and responsible gaming.
Read MoreFAQ
Visit our FAQ section to find answers to common questions about 8mbers all in one place.
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