Frequently Asked Questions
All your questions about 8mbers answered here
Accounts, deposits and withdrawals, bonuses, games and security — get clear answers on every topic.
Welcome to 8mbers. On this FAQ page we have provided straightforward and reliable answers to the questions most frequently asked by players in Bangladesh. From opening a new account to depositing money via bKash or Nagad, claiming bonuses, cricket betting or playing slots — you will find clear guidance on every topic here. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at 8mbers, you need a valid mobile number, a strong password and your date of birth. The registration process is fully online and takes just a few minutes. Registering with accurate details makes account verification and payment processing easier later on.
No, under 8mbers rules each person may operate only one account. Creating multiple accounts from the same device, mobile number or payment method is not allowed. If this rule is broken, the accounts involved may be closed.
If you have trouble logging in, first make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the 8mbers Login page. If the problem continues, contact our 24/7 live chat support — the team will assist you quickly.
Account verification may be required in certain situations to ensure a safe and trustworthy environment on the 8mbers platform. Identity verification may be requested in particular when withdrawing large amounts or to confirm the security of your account. This further strengthens the protection of your account.
If you want to change the mobile number used during registration, contact our live chat support. For security reasons this change cannot be made directly from your profile — the support team will verify your identity and process the change.
Deposits and Withdrawals
Depositing money from bKash to 8mbers is nearly instant. Your account balance is usually updated within a few seconds to a few minutes of the transaction being completed. If there is a delay for any reason, share the payment reference number with our live chat team and we will resolve it quickly.
Yes, alongside bKash you can easily deposit money at 8mbers via Nagad and Rocket as well. The process works the same way — on the cashier page, choose your preferred method, enter the amount and follow the instructions provided. The minimum deposit amount is ৳300 for all three methods.
The minimum withdrawal amount at 8mbers is ৳1,000. Before requesting a withdrawal, make sure your account balance exceeds this amount and that any applicable bonus wagering requirements have been met. Withdrawals are generally processed within 5–30 minutes.
8mbers itself does not charge any additional fee on withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges, depending on the policies of the respective mobile banking provider. Check the terms and conditions of your payment provider for details.
Withdrawals from 8mbers are normally completed within 5–30 minutes. If more than 30 minutes have passed, share your transaction ID and withdrawal amount with our live chat team. Our support team will look into the matter promptly.
The currently approved payment methods at 8mbers are bKash, Nagad and Rocket. These mobile banking services are widely available across Bangladesh and offer the fastest transactions. If new methods are added in the future, they will be announced on the platform.
Games and How to Play
Betting on BPL and various other cricket matches is available at 8mbers. To place a bet, log in to your account, go to the cricket section and choose the match or market you prefer. You can bet both before the match starts and during it (live betting). Read the odds and terms carefully before placing each bet.
RTP, or Return to Player, is the percentage representing a slot game's average long-term return. A higher RTP means the game offers a greater chance of returns over the long term. However, RTP does not guarantee the outcome of any individual session — it is a theoretical value calculated over millions of spins.
Yes, 8mbers is fully mobile-friendly. The site can be used easily from the browser of any Android or iOS smartphone. Slots, live casino, cricket betting and fishing games all run smoothly on mobile. There is no need to download a separate app.
Yes, the live casino section of 8mbers offers the chance to play at live tables with real dealers through world-renowned providers such as Evolution Gaming and Ezugi. Live blackjack, roulette, baccarat and various other popular games are available. A good internet connection makes the experience even smoother.
All games at 8mbers are sourced from internationally recognised game providers. These providers have their Random Number Generator (RNG) technology regularly audited by independent third-party auditors. This means game outcomes are completely random and impartial — no manipulation is possible.
Aviator, made by Spribe, is a crash-style game. As a plane takes off, the multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is also higher. Making the right decision at the right time is the core strategy of this game.
Bonuses and Promotions
The 8mbers welcome bonus is a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, giving you a total balance of ৳2,200. You may not need a special code to claim the bonus on your first deposit — check the promotions page for details.
Wagering requirements mean you must place bets a certain number of times before withdrawing bonus funds. The wagering requirement for the 8mbers welcome bonus is 10x. This means if you receive a ৳1,200 bonus, you must wager a total of ৳12,000 before making a withdrawal. Placing bets across various games counts toward meeting this requirement.
The 8mbers VIP program has four levels — Bronze, Silver, Gold and Platinum. By playing regularly you can move up to a higher level automatically. Weekly cashback is available at each level: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
VIP members receive their weekly cashback in their account at the end of each week. The cashback amount depends on your VIP level and your total betting activity during that week. The higher the level — from Bronze to Platinum — the greater the cashback benefit.
Yes, most bonus offers have a set expiry period. Generally, the wagering requirement must be met within a specified time after the bonus is credited. The individual terms and conditions of each promotion are detailed on the 8mbers promotions page — it is a good idea to read them before accepting a bonus.
Security and Responsible Gaming
Yes, 8mbers is a safe and reliable platform. All data transmission is protected by SSL encryption. Your personal information is never sold to third parties. Our servers operate in a secure environment and undergo regular security checks.
8mbers is for players aged 21 and over only. Opening an account or playing games is strictly prohibited for anyone under age. Age is confirmed during registration and through verification when required. Responsible gaming is one of our top priorities.
8mbers takes responsible gaming very seriously. If you feel that gambling is getting out of your control, visit our responsible gaming page. There you will find information on various protective measures including setting deposit limits, taking a cooling-off period or self-exclusion.
Self-exclusion means requesting that access to your account be blocked for a set period of time. It is entirely voluntary and is an important tool for responsible gaming. To apply, contact our live chat support or email us directly at [email protected].
If you notice suspicious activity on your account, contact our 24/7 live chat immediately or email [email protected]. Our security team will investigate your account quickly and, if necessary, temporarily lock it. Change your password and we advise not using the same password anywhere else.
You can contact 8mbers customer support in two ways: 24/7 live chat (in Bengali) and email — [email protected]. Live chat gets the fastest response. Email is more effective for urgent matters or detailed complaints.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week. Chat with us directly via live chat or get started at 8mbers right now.